Privacy Policy | Space9 Casino

Information we may collect

When you use Space9 Casino, create or maintain an account, contact support or use available services, information about you may be collected. The information handled will depend on how you use the website and the services available to you. We aim to collect information that is reasonably needed to operate the website, provide gambling services, meet legal and security requirements and support players.

Account and identity information

This may include your name, date of birth, residential details, contact details, login information and other information supplied when you register or update an account. We may also receive information used to confirm that an account belongs to the person using it. Identity and age checks help support account security and responsible operation of the service.

Verification and compliance information

To verify identity, age, location or eligibility, we may request documents or other evidence. This can include copies or details from identity documents, proof of address, information about the source of funds where appropriate, and records of checks carried out to prevent fraud, money laundering, account misuse or other unlawful activity. Verification material is handled carefully and used for appropriate operational, security and legal purposes.

Payment and transaction information

We may handle information about deposits, withdrawals, bets, wins, losses, refunds and other account transactions. Payment providers may process payment details on their own systems. We may receive transaction confirmations, payment status information and limited details needed to identify or reconcile a transaction.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device details, approximate location, language settings, pages viewed, interaction information, access times and error records. This information helps keep the website secure, understand performance, identify unusual activity and improve the player experience.

Communications and support information

If you contact support or communicate with us, we may keep the information you provide, including your account details, the content of your enquiry and our response. Communications may be used to investigate issues, answer questions, administer the account and maintain a record of service and security matters.

How and why information is used

Personal information may be used for the following general purposes. The specific use will depend on the type of information and the service or interaction involved.

To create, operate, secure and maintain your player account.
To process deposits, withdrawals and other account transactions.
To verify your identity, age and account information.
To carry out anti-fraud, security, risk and financial crime checks.
To monitor activity for suspicious, prohibited or unauthorised use.
To provide customer support and respond to enquiries or complaints.
To communicate with you about your account, transactions, security and important service information.
To understand how the website is used and improve its content, performance and functionality.
To comply with applicable legal, regulatory, court or official requirements.
To protect the rights, property, safety and systems of Space9 Casino, players and other people.

Where marketing communications are offered, they may be sent only in accordance with applicable requirements and your stated preferences. You can choose to stop receiving promotional messages by using an available unsubscribe option or by contacting us. Account, security, transaction and other essential service communications may still be sent when they are necessary to operate or protect your account.

Legal and operational grounds

Information may be handled where it is needed to provide a requested service, protect account security, meet a legal or compliance obligation, prevent misuse, respond to a support request or pursue a legitimate operational purpose. Where consent is relied on, you may generally withdraw that consent for the relevant activity. Withdrawing consent does not affect processing already carried out lawfully before the withdrawal.

Cookies, sharing and security

Cookies and similar technologies

Space9 Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, measure website use and help detect security issues. Some cookies are necessary for core functions, while others may help with analytics, preferences or relevant communications. You can manage or remove cookies through your browser settings. Disabling some cookies may affect website functions, account access or the way certain features operate.

When information may be shared

Information may be shared with service providers and professional partners that help operate the website and provide services. These may include payment and transaction providers, identity and verification services, fraud and security specialists, technology providers, customer support tools, hosting providers, analytics services and professional advisers. They should receive information appropriate to the service they provide and are expected to handle it securely and according to applicable requirements.

Information may also be disclosed where necessary to comply with a lawful request, legal process or official requirement; to investigate suspected fraud or unlawful activity; to protect players or the website; or in connection with a business change, such as a restructuring or transfer of relevant services. Personal information is not treated as something to be freely sold. Any disclosure should have a relevant operational, security or legal purpose.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication processes, monitoring, secure communications and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should keep login details confidential, use a secure device and notify support if they suspect unauthorised account activity.

Retention and international handling

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period can depend on the type of information, the reason it was collected, account activity, unresolved issues, security needs and legal or compliance requirements.

Closing an account does not necessarily mean that every record is immediately deleted. Some account, identity, transaction, communications or security records must be kept for a period required by law, even after an account is closed. Records may also need to be retained for legitimate compliance, security, audit or dispute-resolution purposes. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Some service providers may store or process information in countries other than Australia. Where this occurs, appropriate steps should be taken to support secure handling and to address applicable privacy and data-transfer requirements. The availability and location of particular providers may change as website services develop.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where retention is not required, and withdrawing consent to marketing communications.

How to make a request

To exercise a data right or ask a privacy question, email support@space9casino.top. Please explain the request clearly and provide enough information for us to understand which account or records are involved. We may need to verify your identity before providing information or making changes. This protects accounts and helps prevent information being disclosed to the wrong person.

Access: ask for a copy or explanation of personal information held about you, subject to applicable limits.
Correction: ask for inaccurate or incomplete account information to be updated.
Deletion: ask for personal information to be deleted where it is no longer needed and retention is not required.
Marketing consent: withdraw consent or ask for promotional communications to stop.

Some requests may be limited or refused where fulfilling them would conflict with legal retention duties, security investigations, fraud prevention, another person's privacy, account protection or other applicable requirements. If information cannot be deleted or changed, we will aim to explain the relevant reason in general terms. Requests will be considered and handled within a reasonable timeframe, taking into account their nature and any required verification.

Policy updates

This Privacy Policy may be updated when website services, technology, operational practices or privacy requirements change. The latest version will be made available on the website. We encourage players to review this page from time to time. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by applicable requirements.